Contact
Reaching the editor
One address reaches Kestrel Desk: [email protected]. It goes to Aurelio Bassani, Trading Strategy Editor, who writes and signs off everything published here. There is no contact form, no phone line, no live chat and no support desk, because there is no wider staff to route a message to. Messages are read in any of the five languages this site publishes in.
A useful message names the page, quotes the sentence, and says what is wrong with it. Where a claim is disputed, a link to the primary source — IQ Option's own pages, the CySEC register, an ESMA decision — settles the matter far faster than a description of it.
What gets a reply
- Corrections. A figure, a rule, an entity name or a platform behaviour described wrongly on any page, in any language.
- Stale material. Something that was accurate on the date stamped on the page and has since changed.
- Translation faults. A Thai, Hindi, Spanish or Portuguese page that reads awkwardly, or that says something the English original does not.
- Topic requests. A mechanic of the platform, an indicator or a risk-control question the site has not covered.
- Rights and legal notices. Copyright, trade-mark and takedown correspondence.
What this desk cannot help with
Kestrel Desk is a publisher, not a broker and not an agent of one. It has no access to any account, no line into IQ Option's systems and no ability to act on your behalf. Anything that touches your own account belongs with the broker's own support:
- Registration, verification and login trouble, including a locked or restricted account.
- Deposits, withdrawals, payment failures and anything about money moving in or out.
- Order execution, a position that behaved unexpectedly, or a dispute about a closed trade.
- Which entity your account sits with, and what that entity permits in your country.
Three further things are outside what this desk will answer, and no phrasing of the question changes that:
- No trading advice. No view on whether to open a position, no assessment of your plan, no allocation guidance and nothing about how much to risk beyond the rules already published on the site.
- No signals. No entries, no alerts, no bots, no copy-trading and no recommendation of anyone who sells them.
- No "what should I buy". Instrument, direction and timing are decisions this site will not make for a reader, in email or anywhere else.
Requests for a win rate, a payout figure, an expected return or a backtest also go unanswered, for the reason set out across the site: no such number is published here, and a private email is not a loophole in that rule. A regulated firm may not promise you a return, and neither will its independent coverage.
How messages are handled
Mail is read by one person and worked through in the order it arrives, with corrections that point at a primary source taken first. No response time is promised, and some messages — particularly the ones asking for advice — receive no reply at all. A correction that proves out is acted on whether or not it is acknowledged, so it is worth sending even without an answer.
Do not send account credentials, card details, identity documents or anything else confidential. Nothing sent here can be used to recover an account, and it should not be entrusted to an inbox that has no need of it.